gavelTerms and Conditions
Last updated: 29 April 2026. These terms cover website use, platform access, and WhatsApp-guided vehicle inspection workflows unless a signed customer agreement says otherwise.
These terms are written to support trustworthy business use of Auto Portal, including responsible WhatsApp messaging, inspection records, and data handling.
These Terms and Conditions apply when you access this website, contact Auto Portal, use the Auto Portal platform, or participate in an Auto Portal vehicle inspection workflow. Customer contracts, order forms, or data processing terms may add more specific terms.
Auto Portal provides software for vehicle inspection capture, workflow management, and business review. It supports decisions by insurers, brokers, fleets, repairers, dealers, workshops, and other vehicle-facing companies.
Auto Portal provides software and records. It does not issue insurance policies, make underwriting decisions, assess liability, provide legal advice, perform repairs, or guarantee the outcome of any claim, booking, inspection, or commercial decision.
Business customers are responsible for configuring workflows lawfully, inviting the right people, obtaining required permissions, keeping account details accurate, reviewing records appropriately, and making their own business decisions.
People completing inspections must provide accurate information, only submit photos they are allowed to share, avoid misleading submissions, and follow safety rules when capturing vehicle photos or details.
Where Auto Portal uses WhatsApp Business services, customers must have the necessary opt-in permissions, honour opt-out requests, use approved templates where required, keep support paths available, and comply with WhatsApp and Meta rules.
You must not use Auto Portal for unlawful, fraudulent, misleading, discriminatory, harmful, spam, security-abusive, or rights-infringing activity. You must not upload malware, interfere with the service, or attempt unauthorised access.
You must not request or submit unnecessary sensitive information through inspection workflows, including full payment card numbers, full financial account numbers, or other sensitive identifiers unless a specific lawful basis and approved process applies.
Authorised users are responsible for keeping login details confidential, restricting access to approved users, promptly reporting suspected compromise, and using Auto Portal only for legitimate business purposes.
Customers and inspection participants keep the rights they have in submitted content. They grant Auto Portal the rights needed to host, process, display, transmit, secure, support, and improve the services in line with contracts and law.
Auto Portal handles personal information according to the Privacy Policy and any applicable customer data terms. Customers remain responsible for notices, permissions, retention instructions, and lawful use of inspection data in their own business.
Auto Portal may rely on hosting, communications, analytics, support, payment, and messaging providers, including WhatsApp and Meta where applicable. Third-party services may be subject to their own terms and availability.
We work to provide a reliable service, but availability can be affected by maintenance, internet access, third-party providers, customer configuration, force majeure, and security needs. We may improve, modify, suspend, or discontinue features.
Commercial terms, fees, billing intervals, service scope, usage limits, and implementation obligations may be set out in a separate proposal, order form, subscription agreement, invoice, or customer contract.
Auto Portal and its licensors own the software, designs, workflows, documentation, templates, brand assets, and technology used to provide the service. No rights are transferred except those expressly granted in writing.
To the fullest extent permitted by law, Auto Portal is provided without guarantees of uninterrupted operation, error-free results, or business outcomes. Liability is limited as set out in the applicable customer contract or, where none exists, by applicable law.
We may suspend or terminate access if there is non-payment, security risk, unlawful use, policy breach, misuse of WhatsApp or Meta services, or activity that may harm Auto Portal, users, customers, or third-party providers.
These terms are governed by the laws of South Africa unless a signed customer agreement states otherwise. Questions about these terms can be sent to Auto Portal. Last updated: 29 April 2026.
Contact Auto Portal for service, contract, or data handling questions before using the platform in production.