lockPrivacy Policy

How Auto Portal handles
inspection and business data

Last updated: 29 April 2026. This policy covers Auto Portal's website, platform, support channels, and WhatsApp-guided vehicle inspection workflows.

Privacy commitments

Auto Portal is designed to collect the vehicle evidence businesses need while keeping people informed, limiting unnecessary data, and respecting WhatsApp communication rules.

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Who this policy covers

This Privacy Policy explains how Auto Portal handles personal information through this website, the Auto Portal platform, customer support channels, and WhatsApp-guided vehicle inspection workflows.

  • check_circleWebsite visitors
  • check_circleBusiness customers
  • check_circleInspection participants
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Responsible parties

Auto Portal is responsible for information collected through its own website and sales channels. When a customer uses Auto Portal to run inspections, that customer may also be responsible for the inspection purpose and the people invited to participate.

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Information we collect

We may collect contact details, company details, demo requests, support correspondence, account information, usage logs, device and browser information, and information submitted during vehicle inspections.

  • check_circleNames and contact details
  • check_circleCompany and role details
  • check_circleAccount and support records
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Vehicle inspection data

Inspection workflows may include vehicle photos, damage photos, odometer readings, registration or VIN details, vehicle make and model, timestamps, location context where enabled, WhatsApp numbers, and answers provided during the inspection.

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How we use information

We use information to provide and improve Auto Portal, process inspection workflows, show completed records to authorised business users, provide support, keep the platform secure, comply with law, and communicate about relevant services.

  • check_circleProvide services
  • check_circleMaintain security
  • check_circleSupport customers
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WhatsApp and Meta services

When inspections are completed through WhatsApp, messages and related metadata are processed through WhatsApp and Meta services under their applicable terms and privacy notices. Auto Portal uses WhatsApp messaging for the inspection purpose and respects opt-out requests.

WhatsApp Business Policyarrow_forward
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Consent, opt-in, and opt-out

Businesses using Auto Portal are responsible for having the necessary permission to invite a person to a WhatsApp inspection. Recipients can ask to stop receiving WhatsApp messages, and businesses must honour those requests.

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Information we avoid in WhatsApp flows

Auto Portal inspection flows are designed around vehicle condition evidence. We do not use WhatsApp inspections to request full payment card numbers, full financial account numbers, or unnecessary sensitive identifiers.

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Sharing information

We share information with authorised users from the relevant customer company, service providers who help us host and operate Auto Portal, communications providers including WhatsApp and Meta where applicable, professional advisers, and authorities where required by law.

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Retention

We keep personal information and inspection records only for as long as needed for the service, customer contracts, legal obligations, dispute handling, security, audit, and legitimate business purposes. Records may be deleted or anonymised when no longer required.

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Security

We use technical and organisational safeguards intended to protect information against unauthorised access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security, but we work to keep Auto Portal trustworthy.

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Your privacy rights

Subject to applicable law, you may ask to access, correct, delete, restrict, object to, or receive information about personal information handled by Auto Portal. We may need to verify your identity before acting on a request.

privacy@autoportal.co.zaarrow_forward
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International transfers

Auto Portal and its providers may process information in countries other than where you are located. Where required, we use appropriate safeguards and contractual protections for cross-border processing.

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Children

Auto Portal is intended for business vehicle inspection workflows and is not directed at children. Businesses should not invite children to complete inspections unless they have the lawful authority and consent required for that use.

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Changes and contact

We may update this Privacy Policy as our services, legal obligations, or business processes change. The latest version will be posted on this page. Last updated: 29 April 2026.

Contact Privacyarrow_forward

Questions about privacy or WhatsApp inspection data?

Contact Auto Portal for privacy requests, data handling questions, or support with your inspection records.